Mobile Adoption Ambassador – Part-time

Mobile Adoption Ambassador – Part-time

The Mobile Adoption Ambassador reports to the Mobile Adoption Lead and is responsible for staffing mobile adoption and community outreach events and delivering the mission of HAWS in the community.

Essential Position Functions:

• Attending mobile and community outreach events with adoptable animals; This includes but is not limited to completion of pre and post event requirements.
• Coordinating with event host the day of event, when required
•  Assist with Corporate events
• Assist with donation drives including donation pick-ups and pop-ins supplying data to the Mobile Coordinator for tracking purposes
• Provides support to Mobile Adoption Coordinator overseeing satellite adoption centers and events
• Maintains all supplies and equipment required for smooth operations (including mobile kits, vans, pop-ups, signage)
• With the direction of the Mobile Adoption Coordinator, assist with recruiting, training and maintaining new and current staff members, interns and volunteers
• Encourages exceptional customer service with clients & volunteers.
• Motivates volunteer team and directs workflow during events; encouraging outstanding customer service and teamwork
• Handles challenging situations with staff, volunteers, clients and customers, referring to the Mobile Adoption Coordinator as needed
• Assistance with solicitation of events and partners; managing long term relationships, offer marketing support
• Communicates with necessary departments throughout shelter, to coordinate offsite animals for events to ensure all departments have animals needed for events, training and adoptions.
• Supports all large fundraisers and major events as requested and required; assists with shelter events, Friends events and corporate activities including corporate volunteering
• Provides support to organizers and staff shelter events (Happy Tails, HAWSfest, Kitten Shower, Same Day Adoption Events, Janboree, etc.)
• Builds a positive public image by communicating appropriately, professionally and timely with media outlets, maintaining all assets, appropriately showcasing adoptable pets, providing client services, and by being courteous, helpful and receptive to the public and their needs.
• Reports regularly after each scheduled event with the Mobile Adoption Coordinator on event activities, monies raised, event pros/cons, adoptable animal(s) information while on-site to identify outcomes and engagement
• Works with all staff in all departments for optimum collaboration
• Other duties as assigned

Position Requirements:

• High School diploma; experience in customer service, community outreach.
• Flexibility in staffing events at varying times and varying days of the week including evenings and weekends
• Excellent written and oral communication internally and externally; ability to interact with colleagues and public
• High degree of confidentiality, courtesy, professionalism and reliability when interacting with the public
• Demonstrated ability to execute assignments both independently and collaboratively
• Ability to think strategically and is process oriented
• Demonstrated computer skills, knowledge experienced with Microsoft Office
• Requires the ability to work under pressure and under noisy conditions
• Ability to lift and carry 50 pounds, bending, squatting, reaching, pushing and pulling frequently
• Comfortable handling large animals in a multitude of environments
• Ability to pass criminal background check
• Ability to drive large commercial grade van vehicles
• Must be 21 or older, valid driver’s license and ability to be ensured on organization’s insurance policy