Date: Wednesday, September 26th
Time: 7:45am-8am Check In 
8am-9am Presentation 
Topic: Strengthen Your Customer Service Skills &
Sales Techniques to Turn Prospects into Raving Fans!

Presenters: Kerry Jeanpierre
- Albrecht's Delafield Market Family Co-Owner
& Craig Sweeney
- Sales & Business Development Leaders

Where: Delafield Media Lab -
Learning Center (2nd Floor Above Revere's

What You'll Learn!
  • Learn the Customer Service Commitment
  • What is Customer Service Vs Customer Experience?
  • 6 Keys of Our Customer Service Pledge
  • What is your mission statement and how are you different?
  • Do your employees know both?
  • 5 Top Sales Techniques that work!
  • How to turn prospects into a client/customer